The product I want is sold out. What do I do?
Please click on the “notify me when in stock” button and an email will be sent to you immediately the item is back in stock.
Frequently Asked Questions
Browse by topic — every answer is on this page.
I entered the wrong delivery address. What do I do?
After placing an order, one of our customer experience officers will call you to confirm the details of your order (including the delivery address). Any changes you would like made to your order can be communicated and effected via the officer.
I’d like to order an item as a gift. How do I do that?
You can order any of our gift-worthy products via the Gifts section.
When filling the delivery address and contact, please enter the details of your gift recipient instead.
If you would like a note with your gift, be sure to communicate that to the customer experience officer when they call to confirm your order.
Some items are missing in my order. What do I do?
Kindly confirm that you ordered and paid for all the items you expected to see.
When confirmed that items are missing, please email [email protected] with order details and proof of payment or send details via WhatsApp and your missing items will be shipped as soon as possible.
Can I place a bulk order on your website?
Yes, you can. However, should you require any help or clarifications, please email us at [email protected].