LSA HOME Privacy Policy

Last Updated: September 16, 2024

LSA HOME values our customers and respects your privacy. This Privacy Policy (“Policy”) describes the Personal Information we collect about you, why we collect it, how we use and protect it, when we share it with third parties, and how third parties may use that information. It also explains the choices you can make about how we collect and use your information.

By providing your Personal Information to LSA HOME while using our website (“Site”), you consent to the practices described in this Policy.

If our information practices change, we will post an updated version of this Policy on our Site. You can tell if the Policy has changed by checking the “Last Updated” date above. You may exercise your choices about how we collect and use your information consistent with this Policy at any time.

A Note About Children

We do not intentionally collect Personal Information from visitors under the age of 16. If a child under 16 submits Personal Information to LSA HOME and we learn that the Personal Information is the information of a child under 16, we will attempt to delete the information as soon as possible.

If you believe that we might have any Personal Information from a child under 16, please contact us by phone at +2348097148669 or by email at [email protected] with the subject line “Privacy”.

Personal Information We Collect

The Personal Information that we collect depends on your interactions with us and the Site, the choices you make, and the products and features you use.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and other information described in this Policy.

Device Information

When you visit, use, or navigate the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, approximate location, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Cookies and Similar Technologies

We collect Device Information using technologies including:

Cookies – data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files – track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

Cookies, pixel tags, and similar technologies enable you to be remembered when using a device in order to interact with websites and online services. They can be used to manage features and content, store preferences, and present personalized content. They also help us improve our Site and track its performance.

When you first visit our Site, you may be notified that we use first and third-party cookies to help the Site function efficiently, to give you a smooth customer experience, and to deliver our ads and promotional materials. Most browsers automatically accept cookies, but if you prefer, you can change your browser settings to reject cookies. Please note that disabling cookies may affect the functionality of the Site.

For more information about cookies, you can visit www.allaboutcookies.org.

Order Placement and Other Information You Provide

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card details processed by our payment partners), email address, and phone number. We refer to this information as “Order Information”.

We also collect Personal Information that you voluntarily provide to us when you:

Register for an account on the Site;
Express an interest in our products or services;
Sign up for newsletters or marketing communications;
Participate in promotions, contests, or surveys;
Submit product reviews or user-generated content; or
Contact us via email, phone, WhatsApp, or social media.

If you interact with us on a social media platform using your social media account (e.g., Facebook, Instagram), we may receive Personal Information about you such as your name, email address, handle, and any other information you choose to share, subject to your social media account settings.

Information From Other Sources

We may combine Personal Information you provide to us with Personal Information from other sources, such as:

Third-party data providers and information services that supply demographic, preference, or household information;
Advertising and analytics partners who use cookies and similar technologies on our Site; and
Public sources such as social media platforms.

This information helps us better understand our customers, improve our products and services, and provide more relevant marketing communications.

How We Use Your Personal Information

We use the Personal Information we collect for various business purposes, including to:

Process and fulfill your orders, including sending you emails or text messages to confirm your order and shipment status;
Provide customer support and respond to your questions or requests;
Communicate with you and send you information by email, SMS, phone, or other channels about our products, services, promotions, and events (where permitted by law or with your consent);
Administer and fulfill promotions, contests, and other offers;
Understand your shopping preferences and personalize your experience on the Site;
Send you important administrative information, such as changes to our terms, conditions, and policies;
Help us address problems with, and improve, our Site design, products, and services;
Analyze trends, usage, activities, and statistics related to our Site and services;
Protect the security and integrity of our Site, business, and customers;
Detect and prevent fraud or other unlawful activity;
Comply with legal obligations and enforce our terms and policies; and
Contact you as otherwise necessary or appropriate.

Sharing Your Personal Information

We may share your Personal Information with third parties to help us operate our business and provide services to you. Examples include:

Service Providers: Third parties that perform services on our behalf, such as website hosting, payment processing, order fulfillment, email or SMS delivery, analytics, and marketing support.
Advertising & Analytics Partners: Third-party companies (such as advertising networks and social media platforms) that use cookies and similar technologies to collect information about your interactions with our Site and our ads, so that we can measure performance and deliver more relevant advertising.
Fraud Prevention & Security: Third parties that help us detect and prevent fraudulent transactions and maintain the security of our Site and systems.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business, customer information may be transferred as a business asset.
Legal Obligations: When required by law or to respond to legal processes, government requests, or to protect the rights, property, or safety of LSA HOME, our customers, or others.

We may also share aggregated or de-identified information that does not reasonably identify you directly, for purposes such as analytics, research, and improving our services.

Text Marketing

With your consent (opt-in), we may send you text messages about our store, new products, offers, and other updates, including order and delivery notifications. Message frequency will vary.

You can opt out of receiving marketing text messages from us at any time by replying with “STOP” or “UNSUBSCRIBE” to any message you receive. You may also contact us at [email protected] to stop future text messages.

We will only use the information you provide when opting in to manage and deliver text messages. We may share such information with platform providers, phone companies, and other vendors that assist us in the delivery of text messages, but we do not sell your text messaging opt-in data.

Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of certain targeted advertising by visiting the settings or preferences on the platforms you use and by using industry opt-out tools where available.

Consent

How Do You Get My Consent?

When you provide us with Personal Information to complete a transaction, verify your payment method, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific purpose only.

If we ask for your Personal Information for a secondary purpose, such as marketing, we will either ask you directly for your explicit consent, or provide you with an opportunity to say no.

How Do I Withdraw My Consent?

You may withdraw your consent for us to contact you and for the continued collection, use, or disclosure of your Personal Information at any time by contacting us at [email protected]. You can also unsubscribe from marketing emails by clicking on the unsubscribe link in those emails, or stop receiving text messages by replying “STOP” or “UNSUBSCRIBE”.

How We Keep Your Information

We will retain your Personal Information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal reporting requirements).

When we no longer have an ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it, or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

How We Keep Your Information Safe

We have implemented appropriate technical and organizational measures designed to protect the security of any Personal Information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, and therefore we cannot promise or guarantee that unauthorized third parties will not be able to defeat our security and improperly access, steal, or modify your information.

Although we will do our best to protect your Personal Information, transmission of Personal Information to and from our Site is at your own risk. You should only access our Site within a secure environment.

Do Not Track

Some browsers offer a “Do Not Track” (“DNT”) signal which, when enabled, sends a signal to websites requesting that your browsing not be tracked. There is no accepted standard on how to respond to DNT signals, and we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

Data Retention

When you place an order through the Site, we may maintain your Order Information for our records unless and until you ask us to delete this information, subject to any legal requirements to retain such data.

If you would like to request deletion of your information or have questions about our data retention practices, please contact us at [email protected].

Accessibility

We are committed to making our Site and this Privacy Policy accessible to all customers. If you require this Policy in an alternative format or need assistance understanding it, please contact us at [email protected] or call us at +2348097148669.

California Residents: Your Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (“CCPA”) or similar laws. Subject to certain limitations, these rights may include:

Right to Know: To request information about the categories and specific pieces of Personal Information we have collected, used, disclosed, or “sold” (as that term is defined under applicable law).
Right to Access: To request a copy of the Personal Information we have collected about you in a portable format.
Right to Deletion: To request that we delete Personal Information we have collected from you, subject to certain exceptions.
Right to Opt-Out of “Sale”: To request that we do not “sell” your Personal Information to third parties, where “sale” is defined under applicable law.
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise your rights, you may contact us at [email protected]. We may need to verify your identity before fulfilling your request.

Canadian Residents

If you are a Canadian resident, you may have the right to access, update, or correct inaccuracies in your Personal Information, and to withdraw your consent to the collection, use, or disclosure of your Personal Information, subject to legal or contractual restrictions.

To exercise these rights, or to ask questions about how we or our service providers process your Personal Information, please contact us at [email protected].

European Residents: Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (“GDPR”), which may include the right to:

Access the Personal Information we hold about you;
Request that we correct or update your Personal Information;
Request that we delete your Personal Information;
Restrict the processing of your Personal Information;
Object to certain processing of your Personal Information; and
Request the transfer of your Personal Information to another organization, where technically feasible.

We process your Personal Information to fulfill contracts we might have with you (for example, if you make an order through the Site), to pursue our legitimate business interests as described in this Policy, and to comply with legal obligations.

Please note that your information may be transferred outside of Europe, including to Nigeria and other countries where our service providers are located. We will take appropriate measures to ensure your Personal Information is protected in accordance with applicable data protection laws.

If you would like to exercise any of your rights, please contact us at [email protected].

Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or would like to make a complaint, please contact us using the details below:

LSA HOME
Plot 8 Omorinre Johnson Street,
Plot 8A, Omorinre Johnson Street, Lekki Phase 1, Lagos, Lagos, Nigeria
Phone: +2348097148669
Email: [email protected]

For more information about the categories of Personal Information we collect and how we use and share that Personal Information, please refer to the other sections of this Policy.